Your privacy is our
responsibility

1 Introduction & Scope of Policy

kx9s ("we", "us", or "the platform") is an online gaming and betting service provider. This privacy policy explains what types of information we collect, how that information is used, and what steps we take to protect your privacy.

This policy applies to all users — meaning any person who visits the kx9s website, creates an account, or uses our gaming services. By using our platform, you are considered to have consented to the terms of this policy.

2 What Information We Collect

To ensure a safe and proper service on the kx9s platform, we collect the following types of information:

2.1 Information You Provide Directly

• Name, date of birth, and contact details (such as email address and mobile number)
• Username and password you provide at the time of account registration
• Documents submitted for identity verification (national ID card or passport details)
• Financial transaction details, such as bKash, Nagad, or Rocket account numbers
• Information you provide when contacting our support team

2.2 Automatically Collected Information

When you use the kx9s platform, our systems automatically record certain technical information. This includes:

• IP address and device identification details
• Browser type, operating system, and device information
• Login and logout times for your account on the platform
• Gaming activity history, bet amounts, and results
• Logs of page views, click patterns, and navigation paths
• Information collected through cookies and similar tracking technologies

3 Purpose of Using Your Information

kx9s uses your information only for specific, defined, and lawful purposes. We use your information for the following:

3.1 Service Operation and Improvement

• Creating, managing, and securing your account
• Processing deposit and withdrawal transactions
• Maintaining and improving the quality of gaming services
• Resolving technical issues on the platform

3.2 Security and Fraud Prevention

We use your information to detect and prevent unauthorized access to accounts, fraudulent transactions, and suspicious activity. As part of financial crime prevention, we follow identity verification procedures.

3.3 Customer Support

When our 24/7 support team works to resolve your issues, they need access to your account and transaction details. Information sent to [email protected] or provided via live chat is used only for that specific support purpose.

3.4 Responsible Gaming

We analyze your gaming activity data to promote responsible gaming. If unusual patterns are identified, we may contact you and provide any necessary assistance.

4 Data Storage and Security

kx9s treats the security of your personal and financial information as its highest priority. Our security framework operates in the following ways:

4.1 Technical Security

• All data transfers are secured using SSL (Secure Sockets Layer) encryption
• Account passwords are stored using industry-standard encryption methods
• Firewalls and intrusion detection systems are maintained to protect servers
• Access to sensitive data is strictly controlled and every access is logged

4.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory requirements. After that, data is deleted using secure methods.

5 Sharing Information with Third Parties

kx9s never sells, rents, or discloses your personal information to third parties for commercial purposes. However, in the normal course of operating the service, information may be shared in limited cases:

5.1 Service Partner Organizations

Selected third-party organizations that assist in operating our platform — such as payment processing services, cybersecurity specialists, and technical infrastructure providers — may only receive the information necessary for their specific task. These partners are contractually bound to comply with our privacy policy.

5.2 Legal Obligations

We may be required to disclose information in order to comply with a court order, government directive, or applicable law. In such situations, we will provide only the minimum information legally required.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user data may be transferred. However, users will be notified in advance and the protections of this policy will continue to apply.

6 Cookies and Tracking Technology

The kx9s platform uses cookies and similar technologies to improve your experience and keep the service running smoothly.

6.1 Types of Cookies

• Essential cookies: These are necessary to maintain login state and ensure security. Without these cookies, the platform cannot function properly.
• Functional cookies: These remember your preferences, language selection, and customization settings.
• Analytics cookies: These collect anonymous statistics to help us understand how users use the platform.

You can control cookies by changing your browser settings. However, disabling essential cookies may limit some functionality of the platform.

7 Your Rights and Controls

As a kx9s user, you have certain fundamental rights over your own information. We fully acknowledge these rights:

7.1 Right to Access Your Information

You have the right to know what information we hold about you. Upon request, we will provide you with a summary of that information.

7.2 Right to Correct Your Information

If any of the information we hold about you is incorrect, you can contact our support team to have it corrected. Keeping your information accurate and up to date is in your best interest.

7.3 Right to Close Your Account

You may request to close your kx9s account at any time. After the account is closed, your personal information will no longer be actively processed beyond what is required for legal and financial obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional communications, let our support team know. Necessary communications related to transactions and your account will continue.

8 Protection of Minors' Information

The kx9s platform is for individuals aged 21 and above only. We do not knowingly collect information from any minor. Age verification procedures are in place during the account registration process.

If we become aware that information from a minor has been collected inadvertently, we will arrange to delete it immediately and close the associated account.

9 International Data Transfers

kx9s provides services to the Bangladesh market. For technical reasons related to platform operations, some data may be stored on servers located abroad. In such cases, we ensure that this data is protected to a standard equivalent to this privacy policy.

For international data transfers, we always apply secure agreements and technical safeguards so that your information remains equally protected regardless of where it is held.

10 Changes to This Policy

kx9s may periodically review and update this privacy policy as needed. The policy may be updated when new features are added to the service, when legal changes occur, or when security practices are improved.

For any significant changes, we will inform users with a clear notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

If you ever disagree with the terms of the new policy, stop using the platform and contact us to request that your account be closed.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our customer support team is available in Bengali and English, 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: directly from any page on the platform

We are committed to responding to any privacy-related request within a reasonable time.